Please browse the sections below to learn more about my professional and classroom experience.

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Education

I will graduate from Francis Marion University in May 2012 with a Bachelor of Arts Degree
in English Professional Writing and a minor in Computer Science.

 

Writing Skills

The following give descriptions of the work I have done that display my skills in business and technical writing.

Technical Communication: Product Manual
Francis Marion University   Spring 2011

In my Technical Communication course, three group members and I created a cohesive manual based on a new product that we designed and built. I managed my individual duties as well as tasks for my group members. My team edited and revised a second group's manual and suggested improvements during a Quality Assurance meeting in class. We also arranged extra meetings outside of class and online to ensure that our work was completed on time.

 
Literary Magazine: Snow Island Review
Francis Marion University  Fall 2010 – Fall 2011

Once per semester, students can submit entries of their written work and artwork to be published in Francis Marion University's literary magazine, The Snow Island Review. As a staff member, I participated with 10 to 15 people to vote on submissions that we thought were worthy of inclusion. We discussed the aspects of each piece that an audience of our peers would enjoy by expressing our honest, constructive criticism, keeping in mind that the author could be a staff member.

In addition to being on staff, I submitted multiple entries of written work and artwork that were selected and published in three editions of The Snow Island Review. Click here for more information about the literary magazine.

 

Computer Science Skills

The following give a description for two projects I have worked on that display my skills in computer design and development.

System and Software Design and Development: Animal Shelter Project
Francis Marion University   Fall 2009 – Spring 2010

For this project, I worked with a partner to produce a database system that functioned for a fictional animal shelter. The goal was to reduce overcrowding by implementing an automated system of identification numbers for every animal brought into the shelter. We also created an accompanying website that displayed the information and pictures of animals that were available for adoption.

I was able to experience every step of the design and development processes, from interviewing the client (in this case, our professor posing as the animal shelter manager) to designing the database based on our "use case" diagrams, domain dictionaries, and domain scopes.

 
Visual Technology
Baptist Collegiate Ministries   Spring 2011 – Fall 2011

Outside of class, I created and directed the video announcements and slideshows for worship services that occurred every Tuesday night. During each service, I had to ensure that an audience of 100 to 130 students could clearly see the projected display. I used large, sans-serif font for the text (usually lyrics to the songs that were being performed) and chose appropriate colors and images for the background. In addition, I practiced with the Praise Band before each service to confirm that the lyrics and timing of the slideshows were correct.

 

Work History

The following are the most recent positions I have held along with some of my responsibilities.

Intern     ACS Technologies     August 2011 – Present

  • Learned and implemented unfamiliar technology quickly
  • Published product information using an Internet-based documentation system
  • Communicated with a product programmer and tester to document changes
  • Improved my understanding of when to incorporate graphics
  • Revised existing documentation to reflect software revisions and for content reusability
  • Interacted with various ranks of employees and became familiar with office etiquette
  • Enhanced my abilities to write “help” documentation geared toward an online audience
  • Reviewed a colleague’s user guide and suggested improvements
  • Wrote an article for the ACS eNewsletter that is sent out to 34,000 clients and employees.

 
English Tutor      Francis Marion University     August 2011 – Present

  • Assisted students during all stages of writing: planning, composing, and revising drafts
  • Organized, monitored, and updated student information folders
  • Discussed lesson plans with professors to identify the most effective elements for student growth and development
  • Provided professors with written comments on students’ work and progress throughout the course.

 
Cashier      Pizza Hut     March 2007 – August 2011

  • Interacted with customers inside the store and over the phone
  • Built lasting relationships with frequent customers
  • Contributed to ideas about improving the appearance and procedures of the store.

 

Office Clerk      US Census Bureau     January 2010 – May 2010

  • Performed maintenance tasks related to office automation equipment
  • Contacted community-based organizations via phone and fax to obtain training sites for prospective Census employees
  • Keyed data and updated Census files on a specialized software program
  • Participated in conference calls with multiple Census offices across the United States
  • Adapted to frequent changes in job assignments
  • Prepared enumeration materials by checking address registers for duplicate or missing addresses, organizing crew leader assignment control records, and inspecting training materials.

 

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Please contact me at AmandaKGrooms@gmail.com.

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